Returns Procedure

Return of products for Repair

If you wish to return a product for repair, you will first need to obtain an RMA number. To do this please complete this form:

Online RMA Request Form

Once we have confirmed the RMA number, please mark this clearly on the outside of the box and please return it to us at the address given.

We aim to complete warranty repairs within 1 week(depending on manufacturer) and non-warranty within 2 weeks but this is not always possible if we have to order spare parts or return the product to the manufacturer for repair.

You can track the progress of your repair online here:

Online RMA Tracking

NEWS & EVENTS

Fri, March 10

PayPal Here Reader Price Promotion

Mon, March 06

A change to our sales contact times

Tue, March 07

Our daily cut off time

Mon, December 05

New ZXP3 Security Ribbons

Thu, November 24

Launching the Bixolon B-Gate

Read all news

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