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Frequently Asked Questions
on...
General DED Questions
Plastic Card Printing?
Bureau
Printing?
Point of Sale Products?
Guide to Magnetic Stripe Card
Information
Guide to Plastic Card Printing
(Flash)
Guide to Powered USB or
http://www.poweredusb.org/
 Frequently Asked Questions about DED Ltd
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Q.
Why do you not have prices on youre website?
A. Due to the nature of
DED's products and pricing structures it is impossible for us to post prices on
the website as these vary due to quantity, destination and reseller
status.
Q. I cant find the printer I require on
your site?
A. The DED website shows most DED Products but we also
have many variations and also can produce custom designs from clients
specifications. Please contact Ded Sales
for more information.
Q. Do you allow link
exchange?
A. If you require link exchange then please contact DED
Webmaster and he will review it if its
applicable for the site.
Q. What are youre Terms
and Conditions?
A. For our full Terms & Conditions please view
the PDF here.
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| Frequently Asked Questions about Card
Printing |
Q.
How many cards can I print per ribbon ?
A. It depends on the
printer, P310 series are able to take 200 or 350 Image Colour Ribbons (YMCKO)
and the P420 are able to take 170 or 250 image colour ribbons (YMCKOK).
Monochrome Ribbons are available in both 1000 and 1500 Image sizes
Q. How Often do I need to Clean the machine ?
A. The machine will ask to be cleaned every 1000 cards, it is best
to clean the machine after every Ribbon change.
Q. How Quickly does it print cards ?
A. The P310
will print single side colour in 24 Seconds (144/hour) and the P420 will do
Full colour one side and Black text on the reverse in 35 Seconds
(102/hour).
Q. Can I Connect to Databases
?
A. Yes you can using CardFive Professional Software which has ODBC drivers
Q. What Type of camera can I use ?
A.
Both the WindCard software supplied with the printers and the CardFive support
TWAIN compliant devices so there is a wide range of options including digital
& video camera. Please contact DED sales for more information.
Q. What is the print resolution ?
A.
All Printers feature a 300 dpi printhead
Q. What
type of Guarantee do the printers have ?
A. 12 Months on all parts
and labour including the printhead.
Q. How Often
Should I Clean My Printer ?
A. Your printer should be cleaned every
1000 cards or at every ribbon change (whichever is sooner) when printing onto
normal cards. The printer will prompt you to do so at every 1000 cards by
either a flashing LED (P205, P210, P310 & Magicard Range) or by an LCD
message (P320, P420, P520 & P720).
When printing onto self adhesive
cards we would recommend that you clean the printer twice as often. The
cleaning process should include the replacement of the self-adhesive cleaning
roller which is desgined to keep the cards free from dirt and dust, cleaning of
the printhead using an cleaning swab and finally clean the card paths and
rollers using at least one cleaning card. Both the swabs and cleaning cards are
pre-impregnated with cleaning fluid for ease of use.
Click here
for Zebra Card Printer FAQs |
| Frequently Asked Questions for Bureau
Printing |
Q.
How Long will the pre-printed cards last?
A. Protection does prolong
the cards expected lifespan, however, fading will occur if the card is left in
direct sunlight, or equivalent. The normal lifespan of printed cards is 6
months - 2 years, but this is not guaranteed.
Q.Does lamination prolong the lifespan?
A. Yes, any
form of cover will protect the card, but the lamination process is an advanced
way to fight fading.
Q. When referring to
magnetic stripe encoding, what is the difference between a High coercivity
(Hi-co)stripe and Low coercivity (Lo-co) stripe?
A.Coercivity is a
measurement of magnetic density, in less technical terms the amount of energy
it will take to change a magnetic field. Magnetic flux density is measured in
the SI unit Oersteads (Oe),Which measures low coercivity as 0-300 Oe and high
coercivity as 300-3000 Oe. So to sum up in simple terms, A hi-co card will
keeps it data longer than a lo-co card. We do a wide range of magnetic card
readers / writers click here to see
our card encoding products.
Q. Which format
would I require you to use, to design your card image ?
A. The image must be
designed on PC not Mac, Jpeg is the simplest format to receive a card design,
this allows less corruption for the card software here, however, there are
other ways such as:-
Bitmap (*.bmp)
Tagged Image Files (*.tif)
Targa Image Files (*.tga)
Paintbrush Files (*.pcx)
Windows
Metafiles (*.wmf)
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| Frequently Asked Questionsfor Point of Sale
Products |
Q.
Thermal printing does not last?
A. If stored correctly , away from
sunlight, extremes of temperature and dry the printing has a life of in excess
of three years
Q.What is the difference between
Parallel and Serial?
A. This describes the means of transmitting
data:
Serial - All information is sent in a single data stream.
Parallel - Information is sent in 8 side by side data streams.
*Where a lot of data is to be sent we would recommend that parallel is
used.
Q. Explain Bar Code Scanners?
A.Two basic methods are used CCD and laser, In general the ccd scanner has to
make contact with the barcode where the laser system requires that the barcode
passes in front of the scanner at approx 200mm distance
Q. What is the difference between Thermal/Dot
matrix?
A. Thermal printing uses a treated paper and can print graphics,
text ,barcodes and pictures but only in black.
Dot matrix can only
print text and uses standard paper with an inked ribbon.
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