Customer Survey Form

Dear customer, please can you take a few moments to complete this survey form

* = required.

	Tick as applicable
The Departments
How effciently do you rate our departments?	Poor	Average	Good	Excellent
Sales
Technical
Repairs co-ordination
Accounts/Credit

Communication
In general the DED Ltd representatives...	Poor	Average	Good	Excellent
Resolve issues promptly
Are courteous
Are clear & easy to understand
Follow through with commitments / promises
Are knowledgable
Are helpful

The Products & Service
How would you rate DED Ltd on the following attributes?	Poor	Average	Good	Excellent
Product/Service quality
Value for money
The ordering procedure
Repairs and replacement turnaround times

The Company
How would you rate DED Ltd on the following statements?	Poor	Average	Good	Excellent
What is the standard of customer service
Is easy to do business with
Is responsive to your needs
Offers reliable products/services
Values you as a customer

Your Comments
Please feel free to expand on your answers, add comments where you feel we could improve on our products and services or make suggestions for any new products you would like to see introduced

About You*
Customer name*:
Company/Organisation*:
email address*:
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