Customer Survey Form

Dear customer, please can you take a few moments to complete this survey form

* = required.

Contacting DED Ltd	Tick as applicable
How do you usually contact DED Ltd?	Telephone	Fax	Letter	Email
Other
The Departments
How effciently do you rate our departments?	Poor	Average	Good	Excellent
Sales representatives
Technical services
Repairs co-ordination
Credit/Accounts

Communication
In general the DED Ltd representatives...	Poor	Average	Good	Excellent
Understand my problem
Are able to solve my problem promptly
Are courteous
Are clear & easy to understand
Follow through with commitments / promises
Are knowledgable
Are helpful

The Products & Service
How would you rate DED Ltd on the following attributes?	Poor	Average	Good	Excellent
Product/Service quality
Value for money
The ordering procedure
The delivery
Installation or first use experience
Long term usage experience
Repairs and replacement turnaround times

The Company
How would you rate DED Ltd on the following statements?	Poor	Average	Good	Excellent
What is the standard of customer service
Is easy to do business with
Is responsive to your needs
Offers reliable products/services
Supplies innovative products
Values you as a customer

Your Comments
Please feel free to expand on your answers and add comments where you feel we could improve on our products & services

About You*
Customer name*:
Company/Organisation*:
email address*:
Security Image* Enter characters above*:

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